How do I place an order?
1. Set up an account by registering, or if you already have an account, log in
2. Select the items you would like to order and add them to your cart
3. Check out - Your Bear Buck balance will be subtracted from your order total
4. Receive an email confirmation when your order is received
When will you charge my credit card?
Your credit card will only be charged if your Bear Bucks balance does not cover the cost of the products, shipping and tax. Your credit card will be charged before shipment.
The credit card system will hold the total of your order until your Bear Bucks have been verified, but only the value less your bear bucks will be charged.
How do I change my order after it’s been placed?
Call or email the store and we will do what we can to accommodate the change. All changes are approved on a case-by-case basis.
How do I order custom embroidery?
Add both the clothing and embroidery item to your cart (only specific embroidery options are available). On the final page of the check out screen, indicate which clothing item you would like embroidered.
I ordered the wrong item, how do I return it?
Please request a return authorization within 30 days of shipment of your order. Returns will be accepted for defective products only, no returns if an incorrect size is selected. The customer is responsible for the cost of freight for the return and new product shipment.
My order doesn’t match my order confirmation. What do I do?
Call or email the store and we will do what we can to fix the error.
How quickly will my order ship?
Orders are processed, packaged, and shipped regularly. Most orders require approximately 3 weeks to ship out from time of receipt. If you have a rush order, please indicate that it is a rush in the comments section at checkout and we will do what we can to accommodate you.
How do I place an order if I don’t have a credit card?
Ensure your Bear Bucks will cover the full cost of your order, and contact the store for assistance at bear.store@proforma.com
How do I place an order if I don’t have an email address?
Call the store and we will do what we can to assist you. Phone number: 905-662-1199.
How do I combine Bear Bucks with an immediate family member?
Call or email the store and we will confirm with head office that this is allowed in your specific case.
I would like to ship my order to the distribution centre or my boat. Is this allowed?
No, it is not. Please provide a residential shipping address.
I have special instructions for my order. How do I communicate that to you?
Use the comments section of the order form at the time of check out.
I have no Bear Bucks. Can I still place an order?
Yes you can still place an order. The entirety of the order will go on your provided credit card.
Do Bear Bucks expire?
Yes they do. Bear Bucks expire immediately upon termination. If you retire, you have 90 days to place your order following your retirement date before your Bear Bucks Expire. Please reach out to Algoma Human Resources if you have any questions.